We are ambassadors for Leamington Chevrolet Buick GMC Inc Corvette and everything we say and do should reflect our passion and pride at being part of the company. Professional appearance, mannerisms and vocabulary are the responsibility of every employee. We should take pride and care in the image that we portray. Remember, in the eyes of the guest you are Leamington Chevrolet Buick GMC Inc Corvette. An essential step of service is a warm and sincere greeting. Guest will always be greeted promptly and courteously. Remember to smile warmly and acknowledge all guests, using their names if possible. These actions will increase their comfort level and make them feel at home. Every guest who passes within ten feet should be acknowledged and greeted. We will always speak positively about our guests, ourselves and our co-workers. Use proper vocabulary such as '''Certainly''' rather than '''OK''' or '''Sure''', '''Good morning/ afternoon/ evening''' rather than '''Hi'''. Guests should always be escorted to their desired location within our facilities. Our ability to exceed our guest's expectations will determine our success. We should look for opportunities to provide service that is above and beyond what our guests may expect. Whoever receives a guest complaint will act to resolve it in a timely fashion. Listen, apologize and take action. When concerns are resolved quickly, guests are more likely to do business with us in the future. Telephone and e-mail etiquette will always be used. Unless it is an emergency do not take calls when with a guest. Respond to guest's inquiries by mail within a working day and calls and e-mail within two hours.
The Rafih Auto Group is proud to serve Windsor and Essex County, La Salle, Tecumseh, Amherstburg, Leamington, Essex, Belle River, St. Clair Beach, Chatham, Toronto, Tilbury,Ottawa, Mississauga, Brampton, Hamilton, London, Markham, Vaughn, Kitchener, Richmond Hill, Burlington, Sudbury, Oshawa, Barrie, St. Catharines, Guelph, Cambridge, Kingston, Thunder Bay, Waterloo, Brantford, Pickering, Niagara Falls, Peterborough, Sault Ste. Marie, Sarnia, North Bay, Belleville, Timmins, Woodstock, St. Thomas, Stratford, Orillia, Owen Sound. Aurora, Milton, Oakville, Parry Sound, Whitby. Our Canadian brands include: Mercedes-Benz, Sprinter, AMG, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, RAM, FIAT, Ford, Lincoln, Honda, Lexus, Toyota, Mazda, Chevrolet, Buick, GMC, and Corvette, With over 23 brands and over 1,200 full- and part-time employees, we look forward to serving all your automotive needs!.....Read Less
EASY PRICE, ONE LOW PRICE. EVERYDAY. EVERY VEHICLE!, LOW KMS!!!, SAFETY INSPECTED, RECENT OIL CHANGE, RECENTLY DETAILED, REARVIEW CAMERA, TRAILER TOW PKG, 12 PASSANGER VAN !!!, ABS brakes, Chrome Appearance Package, Compass, Electronic Stability Control, Emergency .....Read More
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